The sofa was removed from West Elm's website less than a week after

Since West Elm doesn't feature customer reviews on its website, Hezel took to social media to see what others had to say about the couch. It turned out she wasn't alone.

One customer tweeted that the couch's buttons had fallen off within a few months of purchase and West Elm refused to help.

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One of Hezel's friends was told to hire an upholsterer to fix the couch, while another was told to simply buy a crochet needle and fix it herself.

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